Intern - Process and Performance Assurance
United Technologies Corporation - Windsor Locks CT

Internship Category: Paid

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  • Job Description

    When the global aerospace community looks for ideas and solutions to its biggest challenges, they turn to the people of UTC Aerospace Systems. We design, invent and deliver the most advanced and diverse range of aerospace systems on the market. We are inventors. We are manufacturers. We work in space exploration, commercial air travel, defense and rescue applications. Always learning and pushing the boundaries, we are an undisputed industry leader that continually sets the bar higher and higher. Come soar with us.

    At UTC Aerospace Systems, we’re ushering in a new era of customer service, with sophisticated tools that enable real-time customer connections and service anticipation techniques. We combine these innovations with responsive repair performance, product support and issue resolution for our global customers. Anytime. Any place. It’s this kind of best-in-class support that has kept our customers coming back for the past 100 years. Want to join the largest aftermarket network in the industry, with more than 50 maintenance, repair and overhaul (MRO) locations across 26 countries? You can learn from the best while bringing your fresh perspective and enthusiasm for customer service to our team. If those closest to you would use the words “reliable” and “dependable” to describe you, you could be a good fit for our team!

    Every second a plane takes off with UTC Aerospace Systems equipment onboard. From space exploration and defense to today’s more electric, more intelligent, more integrated aircraft our systems make modern flight possible. And by “make it possible,” we mean: we start it, power it, control it, ventilate it, quiet it, land it, stop it and monitor it. We have more than 41,000 employees across 150 countries working at the forefront of technological innovation. Thanks to their efforts, our global reach, and our market-leading position, we do big things no one else can do.

    At UTC Aerospace Systems, we’re ushering in a new era of customer service, with sophisticated tools that enable real-time customer connections and service anticipation techniques. We combine these innovations with responsive repair performance, product support and issue resolution for our global customers. Anytime. Any place. It’s this kind of best-in-class support that has kept our customers coming back for the past 100 years. Want to join the largest aftermarket network in the industry, with more than 50 maintenance, repair and overhaul (MRO) locations across 26 countries? You can learn from the best while bringing your fresh perspective and enthusiasm for customer service to our team. If those closest to you would use the words “reliable” and “dependable” to describe you, you could be a good fit for our team!

    This position reports to the Specialist, Process and Performance Assurance in the Customer Service Supply Chain and Commercial Spares group, and is directly responsible for the preparation, review, and management of key UTAS customer aftermarket spares metrics, reports, scorecards, and performance recovery plans. The candidate will work with a team of senior performance assurance analysts on preparing customer recovery plans and update key metrics and initiatives, as well as engaging and lead in a project assignment.

    This posting is for a Summer 2018 internship position, through August 2018.

    • Able to multi-task and prioritize work in a fast-paced setting
    • Willing to take on any challenge and be flexible
    • Highly-motivated, self-directed, and able to effectively work with limited oversight
    • Strong interpersonal communication skills (verbal and written), including the ability to articulate business solutions
    • Ability to design and eventually automate detailed and articulate reports, graphs, charts, and whitepapers
    • Highly organized and able to manage multiple sources of data to create executive level reports, dashboards, and presentations
    • Work closely with the Spares Performance Assurance team to formulate performance improvement strategies for top UTAS customers and business units
    • Ability to automate the creation of graphs, charts, and reports using raw data from multiple sources

    Employment Type

    Full time

    Job Description

    When the global aerospace community looks for ideas and solutions to its biggest challenges, they turn to the people of UTC Aerospace Systems. We design, invent and deliver the most advanced and diverse range of aerospace systems on the market. We are inventors. We are manufacturers. We work in space exploration, commercial air travel, defense and rescue applications. Always learning and pushing the boundaries, we are an undisputed industry leader that continually sets the bar higher and higher. Come soar with us.

    At UTC Aerospace Systems, we’re ushering in a new era of customer service, with sophisticated tools that enable real-time customer connections and service anticipation techniques. We combine these innovations with responsive repair performance, product support and issue resolution for our global customers. Anytime. Any place. It’s this kind of best-in-class support that has kept our customers coming back for the past 100 years. Want to join the largest aftermarket network in the industry, with more than 50 maintenance, repair and overhaul (MRO) locations across 26 countries? You can learn from the best while bringing your fresh perspective and enthusiasm for customer service to our team. If those closest to you would use the words “reliable” and “dependable” to describe you, you could be a good fit for our team!

    Every second a plane takes off with UTC Aerospace Systems equipment onboard. From space exploration and defense to today’s more electric, more intelligent, more integrated aircraft our systems make modern flight possible. And by “make it possible,” we mean: we start it, power it, control it, ventilate it, quiet it, land it, stop it and monitor it. We have more than 41,000 employees across 150 countries working at the forefront of technological innovation. Thanks to their efforts, our global reach, and our market-leading position, we do big things no one else can do.

    At UTC Aerospace Systems, we’re ushering in a new era of customer service, with sophisticated tools that enable real-time customer connections and service anticipation techniques. We combine these innovations with responsive repair performance, product support and issue resolution for our global customers. Anytime. Any place. It’s this kind of best-in-class support that has kept our customers coming back for the past 100 years. Want to join the largest aftermarket network in the industry, with more than 50 maintenance, repair and overhaul (MRO) locations across 26 countries? You can learn from the best while bringing your fresh perspective and enthusiasm for customer service to our team. If those closest to you would use the words “reliable” and “dependable” to describe you, you could be a good fit for our team!

    This position reports to the Specialist, Process and Performance Assurance in the Customer Service Supply Chain and Commercial Spares group, and is directly responsible for the preparation, review, and management of key UTAS customer aftermarket spares metrics, reports, scorecards, and performance recovery plans. The candidate will work with a team of senior performance assurance analysts on preparing customer recovery plans and update key metrics and initiatives, as well as engaging and lead in a project assignment.

    This posting is for a Summer 2018 internship position, through August 2018.

    • Able to multi-task and prioritize work in a fast-paced setting
    • Willing to take on any challenge and be flexible
    • Highly-motivated, self-directed, and able to effectively work with limited oversight
    • Strong interpersonal communication skills (verbal and written), including the ability to articulate business solutions
    • Ability to design and eventually automate detailed and articulate reports, graphs, charts, and whitepapers
    • Highly organized and able to manage multiple sources of data to create executive level reports, dashboards, and presentations
    • Work closely with the Spares Performance Assurance team to formulate performance improvement strategies for top UTAS customers and business units
    • Ability to automate the creation of graphs, charts, and reports using raw data from multiple sources

    Employment Type

    Full time

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