Internship, Food & Beverage Operations - Wyndham Bonnet Creek
Wyndham Vacation Ownership - Orlando FL

Internship Category: Paid

Description
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  • The Food and Beverage Wyntern will be responsible for providing excellent guest service as it pertains to the food and beverage outlets of resort. He/She will promptly address guest service needs, complete food orders and request, clean and stock all areas based on inventory control. He/she will maintain the companys expected high quality standards and will follow all safety protocols as dictated by company policy and maintain Occupational Safety and Health Administration (OSHA) standards at all times.

    Note: This is a Summer internship at the Wyndham Bonnet Creek Resort in Orlando, Florida, beginning June 4th, 2018 – August 17, 2018. Housing is not provided.

    Essential Job Functions

    Responsibilities include, but are not limited to:

    1. Greet & interact with guests in a friendly and professional manner. Ensure orders are delivered accurately and completely. Offer ideas and suggestions to guests when ordering. Maintain cleanliness of all food, dining and beverage areas, assist in preparation of food orders (As necessary), (35% time)
    2. Maintain positive guest, owner and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Resolve guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiries or concerns to management that may require additional monitoring or follow-up. Promote team work and quality service through daily communications and coordination with other departments. (35% time)
    3. Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedures, and Standard Operating Procedures. (15% time)
    4. Cultivate a Count On Me Culture: Continuously exhibit the companys Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. (10% time)
    5. Performs other duties as needed (5% time)

    The Food and Beverage Wyntern will be responsible for providing excellent guest service as it pertains to the food and beverage outlets of resort. He/She will promptly address guest service needs, complete food orders and request, clean and stock all areas based on inventory control. He/she will maintain the companys expected high quality standards and will follow all safety protocols as dictated by company policy and maintain Occupational Safety and Health Administration (OSHA) standards at all times.

    Note: This is a Summer internship at the Wyndham Bonnet Creek Resort in Orlando, Florida, beginning June 4th, 2018 – August 17, 2018. Housing is not provided.

    Essential Job Functions

    Responsibilities include, but are not limited to:

    1. Greet & interact with guests in a friendly and professional manner. Ensure orders are delivered accurately and completely. Offer ideas and suggestions to guests when ordering. Maintain cleanliness of all food, dining and beverage areas, assist in preparation of food orders (As necessary), (35% time)
    2. Maintain positive guest, owner and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Resolve guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiries or concerns to management that may require additional monitoring or follow-up. Promote team work and quality service through daily communications and coordination with other departments. (35% time)
    3. Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedures, and Standard Operating Procedures. (15% time)
    4. Cultivate a Count On Me Culture: Continuously exhibit the companys Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. (10% time)
    5. Performs other duties as needed (5% time)

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