Year Round Workforce Management Specialist I Intern (Contact Center Operations)
Navy Federal Credit Union - Pensacola FL

Internship Category: Paid

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  • Job ID: 35338
    Year Round Workforce Management Specialist I Intern (Contact Center Operations)

    Location: FL Pensacola – GPO
    Full/Part Time: Full-Time
    Regular/Temporary: Temporary

    Job Description

    Basic Purpose
    To provide operational support for Workforce Management functions. Initiate staffing requests, update schedules, and track, document, and support management to ensure employees’ time is being recorded properly in the Workforce management system. Perform new hire onboarding and training and other related administrative responsibilities. Perform basic workforce management functions under close supervision.

    A requirement of this position is you must be currently enrolled in college level courses or a degree seeking program throughout the duration of the internship to be considered. If selected for an interview you will be asked for proof of eligibility.

    WFM Intern Requirements
    Conduct research and preparation of reference materials
    Maintain documentation library to ensure currency of processes
    Review proposed policy and procedure changes for technical adequacy/accuracy and completeness
    Administer and Develop eNet content
    Ensure clear, concise and effective communication of material
    Interact with various sub-teams to determine user requirements and specifications
    Organize policy and procedures according to set standards
    Write Online reference materials, instructions and communications
    Create and modify schedules using WFM software
    Update staff schedules with up-to – date information, e.g. meal, break, and shift changes; technical problems, etc.
    Track and update attendance and work ticket requests in the Workforce Software System
    Perform other duties as assigned

    Bank Secrecy Act

    Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

    Hours of Availability: Monday – Friday, 6:00AM – 6:00PM (Flex)
    Saturday, 7:30AM – 4:30PM
    Equal Employment Opportunity
    Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability

    Job ID: 35338
    Year Round Workforce Management Specialist I Intern (Contact Center Operations)

    Location: FL Pensacola – GPO
    Full/Part Time: Full-Time
    Regular/Temporary: Temporary

    Job Description

    Basic Purpose
    To provide operational support for Workforce Management functions. Initiate staffing requests, update schedules, and track, document, and support management to ensure employees’ time is being recorded properly in the Workforce management system. Perform new hire onboarding and training and other related administrative responsibilities. Perform basic workforce management functions under close supervision.

    A requirement of this position is you must be currently enrolled in college level courses or a degree seeking program throughout the duration of the internship to be considered. If selected for an interview you will be asked for proof of eligibility.

    WFM Intern Requirements
    Conduct research and preparation of reference materials
    Maintain documentation library to ensure currency of processes
    Review proposed policy and procedure changes for technical adequacy/accuracy and completeness
    Administer and Develop eNet content
    Ensure clear, concise and effective communication of material
    Interact with various sub-teams to determine user requirements and specifications
    Organize policy and procedures according to set standards
    Write Online reference materials, instructions and communications
    Create and modify schedules using WFM software
    Update staff schedules with up-to – date information, e.g. meal, break, and shift changes; technical problems, etc.
    Track and update attendance and work ticket requests in the Workforce Software System
    Perform other duties as assigned

    Bank Secrecy Act

    Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

    Hours of Availability: Monday – Friday, 6:00AM – 6:00PM (Flex)
    Saturday, 7:30AM – 4:30PM
    Equal Employment Opportunity
    Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability

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