IT Intern
Epiphany Management Group - Cleveland OH

Internship Category: Paid

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  • Epiphany Management Group

    Technology Internship

    Program

    Position Overview (Introduction)

    We live in a world where constant strides in technology have greatly impacted every aspect of our lives. And in the field of Education, Epiphany Management Group is leading the way. Our company combines knowledge and customer service to provide technology solutions to school districts across the United States.

    If you are looking to sit in the same office and do the same job everyday
    this is not the opportunity for you. We are looking for passionate, intelligent, independent individuals who want to be a part of the movement integrating education technology into the classroom. The guidance you provide will enable them to navigate the constantly changing waters of educational technology.

    Sound interesting? Think youve got what it takes? To be successful in this role, youll need to be extremely collaborative, an excellent troubleshooter, a superb communicator and a team player. Eager and outgoing individuals are our key ingredient.

    About Our Company

    Epiphanys Mission:

    To leverage advances in technology by providing out-sourced and managed solutions.

    Epiphanys Purpose:

    To transform organizations by helping them clarify and realize their vision.

    Epiphany Management Group is the trusted technology management partner for numerous K-12 organizations nationwide. Our innovative management approach and focus on the K-12 market make us very effective and unique. Students today are learning and living very differently than in previous decades and when combined with an aggressive school choice environment and outdated funding models, the need for transformation in the K12 environment is real and critical. Through technology, we can help you improve outcomes, collaboration, management and efficiencies.

    Position Details

    Interns or Part-Time Associate Technicians can work anywhere from 20-40 hours per week between the times of 7:00am and 5:00pm at $10/hr. Evenings and weekend may be an option. Technical Associates can renew their contract with Epiphany three different times within a year and will receive input on their development within the program and company. The candidate must have a vehicle to drive from school to school and must be able to pass an FBI/BCI background check.

    Essential Duties & Responsibilities:

    • Communicate with faculty, administration and technicians to resolve day-to-day technical issues
    • Quickly diagnose PCs, servers, printers, scanners and other peripherals and make the necessary hardware repairs
    • Set up user accounts and passwords
    • Troubleshoot network, server and infrastructure problems
    • Remove viruses, remove/install software
    • Respond to, follow-up on and close all assigned tickets

    Preferred Qualifications:

    • An individual pursuing an Associate’s or Bachelor’s degree
    • Demonstrated experience in any of the following: helpdesk, customer service, network documentation, network maintenance experience
    • Demonstrated experience repairing end-user equipment in a professional capacity
    • Demonstrated experience diagnosing end-user networking issues
    • Demonstrated experience performing technical work in a customer-facing role
    • Ability to explain complex IT issues to non-IT people in an easy to understand way
    Career Path

    Interns, or Associate Field Technicians, will be evaluated monthly to gain a mutual understanding with their team about how they are performing in the field. Technical Associates can renew their contract with Epiphany if they perform well based on their Performance Review. Epiphany fosters an environment to grow and learn and therefore, we want to keep those individuals who reflect the same attitude.

    For candidates seeking long-term employment we offer full-time positions, where applicable. We have three separate Career Paths:
    • Field Technician- After the Internship Program, our interns will garnish an understanding of the K-12 educational technology environment positions. This understanding helps develop skills to lead, advance troubleshooting methods and make an impact on school districts. After a Senior Field Technician role, there are two potential career paths:
      • Team Lead – Individuals looking to work with school districts to plan, strategize and lead a team of technicians will find this position appealing.
      • Systems Administrator – The highest escalation point for a region and the core of our technical teams. Systems Administrators work with consultants to ensure they are learning from each situation and are provided with an escalation path in uncertain situations.
    • Home Office Positions – Epiphany is growing rapidly and we are looking for individuals with a variety of skill sets. As our organization grows, Home Office positions open frequently and we look internally for help in those roles.
    Whats Next?

    Go to www.epiphanymgmt.com/careers and apply for a posting near you!

    If you have any questions or comments feel free to contact Christian Ballmer, our Recruitment and Training Coordinator, at cballmer@epiphanymgmt.com or 614-202-4671.

    Epiphany Management Group

    Technology Internship

    Program

    Position Overview (Introduction)

    We live in a world where constant strides in technology have greatly impacted every aspect of our lives. And in the field of Education, Epiphany Management Group is leading the way. Our company combines knowledge and customer service to provide technology solutions to school districts across the United States.

    If you are looking to sit in the same office and do the same job everyday
    this is not the opportunity for you. We are looking for passionate, intelligent, independent individuals who want to be a part of the movement integrating education technology into the classroom. The guidance you provide will enable them to navigate the constantly changing waters of educational technology.

    Sound interesting? Think youve got what it takes? To be successful in this role, youll need to be extremely collaborative, an excellent troubleshooter, a superb communicator and a team player. Eager and outgoing individuals are our key ingredient.

    About Our Company

    Epiphanys Mission:

    To leverage advances in technology by providing out-sourced and managed solutions.

    Epiphanys Purpose:

    To transform organizations by helping them clarify and realize their vision.

    Epiphany Management Group is the trusted technology management partner for numerous K-12 organizations nationwide. Our innovative management approach and focus on the K-12 market make us very effective and unique. Students today are learning and living very differently than in previous decades and when combined with an aggressive school choice environment and outdated funding models, the need for transformation in the K12 environment is real and critical. Through technology, we can help you improve outcomes, collaboration, management and efficiencies.

    Position Details

    Interns or Part-Time Associate Technicians can work anywhere from 20-40 hours per week between the times of 7:00am and 5:00pm at $10/hr. Evenings and weekend may be an option. Technical Associates can renew their contract with Epiphany three different times within a year and will receive input on their development within the program and company. The candidate must have a vehicle to drive from school to school and must be able to pass an FBI/BCI background check.

    Essential Duties & Responsibilities:

    • Communicate with faculty, administration and technicians to resolve day-to-day technical issues
    • Quickly diagnose PCs, servers, printers, scanners and other peripherals and make the necessary hardware repairs
    • Set up user accounts and passwords
    • Troubleshoot network, server and infrastructure problems
    • Remove viruses, remove/install software
    • Respond to, follow-up on and close all assigned tickets

    Preferred Qualifications:

    • An individual pursuing an Associate’s or Bachelor’s degree
    • Demonstrated experience in any of the following: helpdesk, customer service, network documentation, network maintenance experience
    • Demonstrated experience repairing end-user equipment in a professional capacity
    • Demonstrated experience diagnosing end-user networking issues
    • Demonstrated experience performing technical work in a customer-facing role
    • Ability to explain complex IT issues to non-IT people in an easy to understand way
    Career Path

    Interns, or Associate Field Technicians, will be evaluated monthly to gain a mutual understanding with their team about how they are performing in the field. Technical Associates can renew their contract with Epiphany if they perform well based on their Performance Review. Epiphany fosters an environment to grow and learn and therefore, we want to keep those individuals who reflect the same attitude.

    For candidates seeking long-term employment we offer full-time positions, where applicable. We have three separate Career Paths:
    • Field Technician- After the Internship Program, our interns will garnish an understanding of the K-12 educational technology environment positions. This understanding helps develop skills to lead, advance troubleshooting methods and make an impact on school districts. After a Senior Field Technician role, there are two potential career paths:
      • Team Lead – Individuals looking to work with school districts to plan, strategize and lead a team of technicians will find this position appealing.
      • Systems Administrator – The highest escalation point for a region and the core of our technical teams. Systems Administrators work with consultants to ensure they are learning from each situation and are provided with an escalation path in uncertain situations.
    • Home Office Positions – Epiphany is growing rapidly and we are looking for individuals with a variety of skill sets. As our organization grows, Home Office positions open frequently and we look internally for help in those roles.
    Whats Next?

    Go to www.epiphanymgmt.com/careers and apply for a posting near you!

    If you have any questions or comments feel free to contact Christian Ballmer, our Recruitment and Training Coordinator, at cballmer@epiphanymgmt.com or 614-202-4671.

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