Intern - Resource Planning Summer 2018 - Studio Park
QVC, Inc. - West Chester PA

Internship Category: Paid

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  • Job Description Details

    How do QVC’s huge Contact Centers run so smoothly? Come find out as an Intern in Resource Planning!

    The Resource Planning Intern will work in a fast-paced department that is responsible for staff planning for our contact centers. The Intern will work with an experienced, cross-functional team that supports one of the world’s largest multimedia retailers. This dynamic and engaging environment will provide exposure to operations, planning and command center teams across the US, and support a 24/7 operation. The culture thrives on innovation and excellence and is anchored by our QVC values.

    Under the supervision of the supervision of CFS Sr Systems Analyst, Resource Planning in Studio Park, the Intern will produce a detailed analysis of workforce planning requirements and contact center reports and analysis in a highly variable volume environment, utilizing operational research and statistical analysis skills (project to be completed by end of internship).

    Internship Scope:

    • Collect, access and manipulate data, develop/modify reports needed to satisfy initiatives through the use of internal applications and standard tools such as Excel, Access and other reporting tools/databases. Must be able to customize Excel, create and/or edit SQL queries, and build data models for analysis.
    • Effectively analyze and communicate results and trends. Contribute as a team member with experience in gathering and manipulating data and demonstrate a basic understanding of current business processes across the organization.
    • Produce, validate and deliver accurate reports including standard departmental metrics, as well as accurate and meaningful ad hoc reports from verbal and written requests.
    • Work collaboratively, coordinating and directing necessary resources outside of department to bring project to a timely and cost efficient conclusion, as required.
    • Complete other duties as assigned.

    Requirements:

    • Applicants must currently be enrolled in a college or university
    • The ideal candidate will be pursuing a degree in Supply Chain Management, Operations Research, Mathematics, or Business Administration
    • Relevant academic projects in supply chain research or mathematics is preferred
    • The ideal candidate will be pursuing a graduate degree, or are in their junior/senior year of undergraduate studies
    • Comfortable working with large volumes of data
    • Advanced knowledge of Excel (Pivot Tables, Macro’s, V Lookups, queries, advanced written formulas)
    • Intermediate knowledge with other Microsoft Office systems including but not limited to Outlook, Access and Word
    • Strong analytical and conceptual skills, balanced by the ability to apply common sense
    • Ability to troubleshoot problems and find root causes
    • Strong problem solving ability
    • Strong verbal and written communication skills

    Intern – Resource Planning Summer 2018 – Studio Park

    QVC, Inc., a wholly owned subsidiary of Liberty Interactive Corporation (NASDAQ: QVCA, QVCB), is the world’s leading video and ecommerce retailer. QVC is committed to providing its customers with thousands of the most innovative and contemporary beauty, fashion, jewelry and home products. Its programming is distributed to approximately 300 million homes worldwide through operations in the U.S., Japan, Germany, United Kingdom, Italy and a joint venture in China. Based in West Chester, Pa. and founded in 1986, QVC has evolved from a TV shopping company to a leading ecommerce and mobile commerce retailer. The company’s website, QVC.com, is ranked among the top general merchant Internet sites.

    QVC, Q, and the Q Ribbon Logo are registered service marks of ER Marks, Inc.

    As an equal opportunity employer, QVC is committed to a diverse workforce and is also committed to a barrier-free employment process. In order to ensure reasonable accommodations for individuals pursuant to applicable law, individuals that require accommodation in the job application process for a posted position may contact us at CareersUS@QVC.comfor assistance.

    Job Description Details

    How do QVC’s huge Contact Centers run so smoothly? Come find out as an Intern in Resource Planning!

    The Resource Planning Intern will work in a fast-paced department that is responsible for staff planning for our contact centers. The Intern will work with an experienced, cross-functional team that supports one of the world’s largest multimedia retailers. This dynamic and engaging environment will provide exposure to operations, planning and command center teams across the US, and support a 24/7 operation. The culture thrives on innovation and excellence and is anchored by our QVC values.

    Under the supervision of the supervision of CFS Sr Systems Analyst, Resource Planning in Studio Park, the Intern will produce a detailed analysis of workforce planning requirements and contact center reports and analysis in a highly variable volume environment, utilizing operational research and statistical analysis skills (project to be completed by end of internship).

    Internship Scope:

    • Collect, access and manipulate data, develop/modify reports needed to satisfy initiatives through the use of internal applications and standard tools such as Excel, Access and other reporting tools/databases. Must be able to customize Excel, create and/or edit SQL queries, and build data models for analysis.
    • Effectively analyze and communicate results and trends. Contribute as a team member with experience in gathering and manipulating data and demonstrate a basic understanding of current business processes across the organization.
    • Produce, validate and deliver accurate reports including standard departmental metrics, as well as accurate and meaningful ad hoc reports from verbal and written requests.
    • Work collaboratively, coordinating and directing necessary resources outside of department to bring project to a timely and cost efficient conclusion, as required.
    • Complete other duties as assigned.

    Requirements:

    • Applicants must currently be enrolled in a college or university
    • The ideal candidate will be pursuing a degree in Supply Chain Management, Operations Research, Mathematics, or Business Administration
    • Relevant academic projects in supply chain research or mathematics is preferred
    • The ideal candidate will be pursuing a graduate degree, or are in their junior/senior year of undergraduate studies
    • Comfortable working with large volumes of data
    • Advanced knowledge of Excel (Pivot Tables, Macro’s, V Lookups, queries, advanced written formulas)
    • Intermediate knowledge with other Microsoft Office systems including but not limited to Outlook, Access and Word
    • Strong analytical and conceptual skills, balanced by the ability to apply common sense
    • Ability to troubleshoot problems and find root causes
    • Strong problem solving ability
    • Strong verbal and written communication skills

    Intern – Resource Planning Summer 2018 – Studio Park

    QVC, Inc., a wholly owned subsidiary of Liberty Interactive Corporation (NASDAQ: QVCA, QVCB), is the world’s leading video and ecommerce retailer. QVC is committed to providing its customers with thousands of the most innovative and contemporary beauty, fashion, jewelry and home products. Its programming is distributed to approximately 300 million homes worldwide through operations in the U.S., Japan, Germany, United Kingdom, Italy and a joint venture in China. Based in West Chester, Pa. and founded in 1986, QVC has evolved from a TV shopping company to a leading ecommerce and mobile commerce retailer. The company’s website, QVC.com, is ranked among the top general merchant Internet sites.

    QVC, Q, and the Q Ribbon Logo are registered service marks of ER Marks, Inc.

    As an equal opportunity employer, QVC is committed to a diverse workforce and is also committed to a barrier-free employment process. In order to ensure reasonable accommodations for individuals pursuant to applicable law, individuals that require accommodation in the job application process for a posted position may contact us at CareersUS@QVC.comfor assistance.

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